Multilingual translations are provided for international partners' convenience and reference. In case of any discrepancy or conflict in legal interpretation, the original Vietnamese version shall prevail under Vietnamese law.
1. General Provisions & Legal Entity
Welcome to CREDITBIRD TECHNOLOGY COMPANY LIMITED (hereinafter referred to as "CreditBird", "we", or "us"). By accessing our website, requesting consultations, executing service contracts, or purchasing products, you agree to comply with and be bound by all terms and conditions outlined herein.
2. Scope of Products & Services
CreditBird specializes in and provides five dedicated industrial solution divisions for organizations and enterprises:
- Custom Software Engineering: Design and deployment of bespoke web platforms, mobile apps, microservices infrastructure, secure payment gateways, and enterprise digital operations software.
- Enterprise ERP Solutions: Architectural design, implementation, and roll-out of unified Enterprise Resource Planning suites (production MRP, WMS warehouse logistics, VAS/IFRS accounting, HR, omnichannel commerce).
- Enterprise IT Staffing: Provision of verified professional IT engineers working onsite at client offices or via dedicated remote engineering pods.
- Smart Commercial Scent Diffusers: Distribution, installation, and preventative maintenance of commercial HVAC-integrated aroma diffusers and smart WiFi/App controllable devices.
- 100% Pure Natural Essential Oils: Supply of pure natural essential oils accompanied by international Certificates of Analysis (COA) and GC-MS chromatography profiles for commercial scent marketing.
3. Rights and Obligations of Parties
3.1. CreditBird's Rights & Responsibilities:
- Deliver software solutions, ERP systems, and hardware adhering to strict quality benchmarks, architectural specifications, and agreed timeline milestones.
- Provide 12 to 24-month hardware warranties on diffuser units and guarantee 100% botanical authenticity under COA standards.
- Maintain qualified IT personnel meeting defined competency profiles; replace underperforming personnel within 5 business days upon verified notice.
- Safeguard client trade secrets, financial records, and technological assets under non-disclosure obligations.
3.2. Customer's Rights & Responsibilities:
- Provide accurate operational workflows, data assets, and timely collaboration during testing and acceptance milestones.
- Fulfill financial compensation in full accordance with contractual payment schedules.
- Operate diffuser machinery and essential oils in strict compliance with technical operating instructions to ensure equipment longevity and safety.
4. Source Code Ownership & Intellectual Property
Upon full settlement of all contractual financial obligations for bespoke software engineering or custom ERP implementation, CreditBird transfers 100% of source code ownership, database schemas, and proprietary technical documentation to the customer.
The customer retains unrestricted authority to modify, enhance, deploy internally, or reassign maintenance to third-party providers without incurring licensing royalties.
5. Payment Terms & Handover Milestones
Payment schedules and acceptance documentation are formalized in corresponding commercial contracts or purchase orders:
- Software & ERP Engineering: Structured milestone billing: Implementation deposit (30%), Prototype & Alpha delivery (30%), UAT & Training (30%), Final handover acceptance (10%).
- IT Staffing Services: Settled and invoiced on a recurring monthly cycle based on validated client timesheets.
- Hardware & Essential Oils: Settled per order or periodic procurement contracts, accompanied by valid electronic Value-Added Tax (VAT) invoices.
6. Non-Disclosure Agreement (NDA)
All technical schemas, ERP data repositories, financial projections, and proprietary engineering know-how exchanged during consultations and project execution are governed by strict NDA covenants.
Confidentiality obligations remain in perpetual effect following contract expiration or formal liquidation.
7. Governing Law & Dispute Resolution
These terms are governed by and construed in accordance with the statutory laws of the Socialist Republic of Vietnam.
Any disputes arising from or connected with this agreement shall first be resolved through good-faith amicable negotiation. Should dispute resolution remain unresolved after 30 days, the matter shall be submitted to the competent People's Court in Ho Chi Minh City.